Shipping & Returns

Shipping

Each candle is hand-poured to order in Ottawa. Orders are processed within 3–5 business days. Once shipped, you'll receive a tracking link by email.

• Canada: 3–7 business days
• United States: 5–10 business days
• International: 10–20 business days

Shipping rates are calculated at checkout. Any customs, duties, or import taxes are the responsibility of the recipient.

Returns

Because every piece is hand-poured in small batches, we do not accept returns or exchanges on candles that have been used or lit. If your order arrives damaged or incorrect, please write to us within 7 days of delivery with a photo and your order number, and we'll make it right — repair, replacement, or refund.

Slight variations in color, shape, and finish are a natural part of the artisanal process and are not considered defects.

Get in touch

Questions about an order? Email info@dailyinsanitycollective.com and we'll get back to you within a few days.